Policies

Returns, Exchanges, Refunds

 

MEP Brothers offers a 30 day return policy. Should any product be defective, or should the buyer wish to return the product, please contact us within 30 days of delivery date to arrange exchange or refund of your unused item(s). The item’s receipt and original packaging are required for all exchanges or refunds.

 

Note: Buyer pays for return shipping for any items returned, unless specifically agreed upon beforehand for products purchased. If you wish to cancel an order that has been shipped, the initial shipping charge will not be refunded.

 

Custom products are not eligible for returns. Products kept for greater than 30 days, or used even when defective are not eligible for returns, unless specifically agreed upon by sales staff. Products damaged by intentional misuse or abuse are ineligible for return. Products that are of  a hygienic nature may not be eligible for return if used. Contact us for details.

 

Shipping

 

MEP Brothers offers a two-tiered flat rate shipping on all orders. Orders are shipped either by Purolator standard service, or by another freight service, depending on order. Orders may take 7-10 days for processing and delivery. Spill Ninja currently only ships flat rate service to Canada and USA. For all other countries, Contact us for delivery options.

 

  • Orders under $299 are $25 flat-rate shipping
  • Orders over $299 are free shipping.

 

If you require an order for rush shipping, Contact us for rates and time estimates.